I tried to compose my self, but I couldn't contain my rage as I drove to work in my wife's car again today. So you get a picture of me at my desk today... after the drive*;
SockGuy sock dujour;
Green Royale... if only they could conceal my seething rage.
*You may remember from a few posts ago that I have had a recent scary occurrence with my 2002 Saturn VUE. Well, last night after work, I went and picked up my car from the dealership after paying more than a thousand bucks to get it out of limbo. Let me tell you, signing that credit card slip hurt more than I can ever explain right now... Anyway, I drive off in my car and get home and then turn around and drive to my mother-in-law's house to deliver her birthday flowers (she's very good to me, so I got her flowers). Once it was time for me to leave and get back to my wife and sick 5 year old, I returned to my car... which I just paid a lot of money (for me) to have fixed... and it would not start again! After spending what is for me a fortune, the damned thing still has the exact same problem! After punching the roof a few times, I went back in to my mother-in-law's home and borrowed her car to drive home. This morning the car was towed back to the dealership. I told them in no uncertain terms that the car now belongs to them. I do not want it back ever and will not under any circumstances drive the thing again and will only be in it to collect my belongings this weekend. You might remember that the car does two things; it won't start and then when it does, turns off while I am driving it and then I lose the steering and brakes. On Christmas day it did this 3 times after it had been inspected by the dealership- all three times with my family in the car and twice while I was driving the car. As the poop flavored icing on this crap cake, the fuel gauge system of the vehicle is faulty, with a known defect... which isn't covered by any kind of warranty or service agreement, even though it is a known commodity with the vehicle (I basically never show a full tank and the low fuel light comes on and the tank registers empty after 18-180 miles... nice range huh).
I have been in touch with the dealership and now also with the Area Manager from Saturn at the headquarters in TN. I have to say that prior to these problems, I loved the car. Now, I am scared to death of it and am really heartbroken by my experience with Saturn. At the moment, the status is that the dealership is paying for me to have a rental car, the Area Manager is researching resolution options and will have an answer to me by next Tuesday and I have begun the process of getting an attorney. I am so disappointed by this development because I was very proud of my car and having bought an American car. I felt like I did a good thing and now I am sickened. I really, silly as it sounds, feel let down by Saturn because I bought into their marketing and image of the company and people.
Saturn, here's your chance to make this right. I don't think I am asking for too much when I say that I want a car I can rely on and is safe for me to transport my family in. I want my money back for the repair that didn't repair anything and I want a different car to drive because I refuse to get back in the one I used to love so much and am now terrified to drive with my family in it. In all fairness and openness, I promise I will share Saturn's responses and welcome comment from Saturn or the dealership. The people I have dealt with from the dealership to Saturn's corporate offices have all been pretty good to me and I can not fault any one person for being rude or unhelpful- quite the opposite. Collectively though, this situation has ruined my belief in what I once thought was a fantastic car company and it quite literally breaks my heart. I was so sold...
Good luck Saturn, I hope you make the right decisions.