I have decided to do a guerilla post since otherwise you could be waiting a long time to hear the story - and you need to know.
As a Customer Service Professional, Masiguy has listened to many irate customers over the years and his heart and his full support has always gone out to them - which translates into him trying everything within his power to deserve the customer's faith. Saturn professes to "empower" its people to do the right thing, which is why the disillusionment strikes so deep for the Masiguy: Saturn DID NOTHING.
He paid (1/8th the value of the car) for them to repair the main computer. They special-ordered the part, plugged it in backwards and sent him home with it that way. It immediately broke down again - but they were closed for the holidays so, they couldn't repair it for a week. All the while, customer service sent e-mails saying they were "empowered" to help, the district manager would get involved, the service department would be contacted. In the end...nothing.
The moral of the story is: A Saturn is only good for three years or 90,000 miles. Get out before you reach either. We will never buy a Saturn again because of this experience. Masiguy is the most compassionate, most understanding customer service guy out there. He makes a compelling case. If they will screw him over, people, you don't stand a chance! Don't believe the hype. The product is crap. The service is crap.
That is the end of my bitter little tale. I hope my husband doesn't get mad when he sees I've commandeered his blog again but it may be years before he calms down enough to tell the story himself...